Shipping Policy

Thank you for visiting and shopping at eternalsandals.com. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website. By placing an order, you agree to the terms outlined below.

Order Processing
All orders placed through eternalsandals.com are subject to product availability and payment verification. Once your order is submitted, you will receive an order confirmation message. Orders are processed on business days only, excluding public holidays and company-observed closures. We reserve the right to delay or cancel any order if there are issues related to stock levels, payment authorization, or suspected fraud.

During periods of high demand, new product launches, or promotional campaigns, processing may take longer than usual. If there is a significant delay or a problem with your order, we will notify you using the contact details you provided at checkout.

Shipping Methods
We work with reputable shipping partners to deliver orders placed on eternalsandals.com. The shipping method used depends on the destination, package characteristics, and operational considerations. Not all shipping options may be available for every order or region. We reserve the right to select an equivalent carrier or service level when necessary to ensure reliable delivery.

Once your order has been shipped, you will receive a shipping confirmation notice with tracking information where available. Tracking availability may vary depending on the destination and carrier.

Delivery Areas
We ship to a wide range of destinations worldwide. However, certain regions may be restricted due to logistical, regulatory, or carrier limitations. If we are unable to ship to your selected destination, you will be informed before your order is completed or shortly afterward.

Customers are responsible for ensuring that shipping details are accurate and complete at the time of purchase. We are not liable for delivery issues resulting from incorrect or incomplete address information provided by the customer.

Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local authorities and are the responsibility of the recipient. eternalsandals.com has no control over such charges and cannot predict their amount. Customs clearance procedures may also affect delivery progress.

Risk of Loss
Ownership and risk of loss for products purchased on eternalsandals.com transfer to the customer once the order has been handed over to the shipping carrier. We are not responsible for delays, losses, or damages caused by shipping carriers, customs processes, or events beyond our control. If your package arrives damaged or appears to be missing items, please retain all packaging materials and contact the carrier directly where applicable.

Delivery Attempts and Failed Deliveries
Shipping carriers may require a signature upon delivery for certain orders. If delivery attempts are unsuccessful, the carrier may hold or return the package according to their procedures. If a package is returned to us due to failed delivery attempts, refusal, or incorrect address details, we reserve the right to cancel the order or arrange reshipment under updated terms.

Split Shipments
For operational efficiency, items from the same order may be shipped separately. When this occurs, each shipment will have its own tracking reference where available. Split shipments do not affect your purchase agreement or product coverage.

Delays and Exceptions
While we aim to ensure smooth delivery, unforeseen circumstances such as severe weather, transportation disruptions, customs inspections, or system interruptions may cause delays. eternalsandals.com is not liable for shipping delays resulting from events outside our reasonable control, but we will make reasonable efforts to keep customers informed.

Policy Updates
We may update this Shipping Policy from time to time to reflect operational, legal, or service changes. The latest version will always be posted on eternalsandals.com. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

If you have questions about shipping related to your order, please contact our customer support through the contact options provided on eternalsandals.com.