FAQs
Orders
Do I need an account to place an order?
You can complete your purchase without creating an account. Registering gives you extra advantages such as order tracking and access to your purchase history.
What are the benefits of registering?
Registered customers can:
- View and follow current and past orders
- Submit return or exchange requests directly
- Save shipping preferences for faster checkout
- Receive updates and special notifications
How do I change my password?
Log into your account and go to the Account Settings or My Information section to update your password.
I forgot my login details—what should I do?
Use the Forgot Password link on the sign-in page and follow the prompts to reset your credentials.
How can I update my personal information?
After logging in, go to your profile or Edit Account page and adjust your details as needed.
How do I unsubscribe from the newsletter?
Click the Unsubscribe link at the bottom of any newsletter or update your preferences within your account settings.
Order Confirmation & Changes
How will I know if my order is confirmed?
Once your order is submitted through eternalsandals.com, you will receive an automated confirmation message and, if registered, be able to see it in your account.
I didn’t receive a confirmation—what should I check?
Please check your spam or junk folder. If it’s not there, log into your account on eternalsandals.com to confirm purchase details.
Can I cancel or modify my order?
Before your order is processed for shipment, contact support through your account on eternalsandals.com or via the help section. Once the item has been prepared for dispatch, changes are no longer possible.
Payment
What payment options are available?
Orders on eternalsandals.com accept major credit cards and secure payment platforms at checkout.
How do I apply a discount or promo code?
Promo codes can be entered in the designated field during the checkout process before payment.
Is online payment safe?
All transactions on eternalsandals.com are handled via secure, encrypted systems to protect your information.
Why was my payment declined?
Common issues include incorrect card information, expired credentials, or bank authorization problems. In such cases, check your details and contact your card issuer if needed.
Shipping & Delivery
How are orders handled after placement?
Items in stock are prepared promptly for shipment. Custom or pre-ordered items may take additional time to be completed before dispatch.
How do I find out where my shipment is?
Once your order leaves the warehouse, you will receive a tracking code through eternalsandals.com to monitor progress.
Can I change my shipping address after ordering?
You may request an address change shortly after your order is placed through the support tools on eternalsandals.com. After the shipment process starts, changes are generally not possible.
Returns & Refunds
How long do I have to return an item?
You may start a return through the Return & Refund section on eternalsandals.com, following the instructions provided within a reasonable period after receipt.
What are the return conditions?
Items should be returned in original condition, unworn, and include all provided packaging and tags when applicable.
Can I return a custom-made or special order?
Custom or specially created products may not be eligible for standard returns due to their bespoke nature.
How do I initiate a return on eternalsandals.com?
Visit the returns page via your account, enter your order number, select the items you wish to return, and choose a return method following the on-screen steps.
Do returns have to go back from the original delivery country?
Items should typically be returned from the same region to which they were initially delivered.
How will I receive my refund?
Once your return is received and inspected, refunds are processed to the original payment method following verification.
Product Issues
What if I received a defective item?
If a product appears to be faulty, use the help tools on eternalsandals.com to submit details and photos so the support team can advise on next steps.