Refund Policy

Returns

We offer a return policy that allows you to request a return after you have received your item.
To be eligible for a return, your purchased item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging.

To initiate a return, you may do so by completing the online return form on eternalsandals.com. Once your return request is accepted, we will provide you with a return shipping label and instructions for how and where to return your package. Items sent back without first requesting a return will not be accepted.

Returns Process

When returning your products, please follow the shipping instructions provided after your return request is approved. Packages returned without authorization may not be processed.

Please inspect your order upon receipt. If the item you received is defective, damaged, or incorrect, please notify us immediately so we can evaluate and address the issue.

Exceptions

Items that are marked as “made to order” or that were pre-ordered cannot be exchanged or refunded under this policy.

Refunds

Once your return has been received and thoroughly inspected in accordance with our returns policy, we will notify you of the approval status. If your return is approved, you will be refunded via the original method of payment used at purchase.

Please note:

• Refunds are credited to the original payment method.
• Refunds are issued in the same currency as the original purchase.
• The refunded amount returned to your account may take some additional time to be posted by your payment provider.

How to Return

For detailed instructions on how to return an item, including eligibility conditions and steps to submit a return request, please visit the relevant return information section on eternalsandals.com.

You can also find more details about refunds and returns in the FAQ area of eternalsandals.com.